As the workplace revolution accelerates, we are witnessing an overhaul in what it means for companies to be flexible. The conversation is no longer solely focused on work-from-home or even hybrid work. Due to generational demand and the shift of the workplace overtime, flexibility is transforming. From unlimited vacation policies to asynchronous schedules, companies and their employees are adapting at a rapid pace. With these seismic shifts it is imperative that organizations rethink how success is evaluated and implement an employee performance model that is focused on results, not “chair time.”
Building a successful culture in today’s new workplace environment requires trust, flexibility, and a philosophy of work based on results and not on chair time. Here are four key tips for creating a workplace that flourishes.
SET SPECIFIC METRICS
To accurately and efficiently measure results, managers must set specific and clearly defined metrics for their teams. Hard deadlines, set numbers, and solid output goals are major elements that make a results-focused model work. When specific metrics are set for individual employees it provides them with the structure needed to meet their goals allowing the results to speak for themselves as a point for evaluation.
Something to be cognizant of when setting metrics is to not overload people. We can’t boil the ocean, and it’s important that metrics are both scalable and digestible—avoid giving an unmeetable amount of metrics. Teams can be set up for success by implementing well-defined objectives and key results (OKR) processes. A top-notch OKR process clearly outlines company-wide, departmental, and direct team goals along with how each person is contributing to these goals accompanied by a progress tracker. This form of goal setting holds teams accountable and drives the work forward more than any predetermined amount of chair time.
ENCOURAGE OPEN AND EMPATHETIC COMMUNICATION
In a remote or hybrid work setting, there is a need for empathetic and open communication from leadership and team members. This is especially important right now during pandemic times, with the lines between personal and professional life totally blurred. Remember people are humans first and employees second. Lead with empathy and try to really understand who your people are and what they need—step into your colleague’s shoes and understand that life comes up. Having empathy in communication allows for employees to be heard, feel appreciated, and overall, be more productive.
Source: Fast Company
